Your Privacy Matters
Your privacy is our priority. We protect your data while serving Pakistan's poultry farmers with DRAP-certified medicines.
Last Updated: February 15, 2026
Our Commitment to You
At AMCO Pharma, we are committed to protecting your privacy in accordance with the laws of Pakistan, including the Electronic Transactions Ordinance 2002 and Prevention of Electronic Crimes Act (PECA) 2016. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase certified poultry medicines and use our veterinary support services. As a pharmaceutical supplier operating in Pakistan, we also comply with Drug Regulatory Authority of Pakistan (DRAP) regulations regarding customer data and prescription records. Please read this policy carefully.
Information We Collect
Personal and Contact Information
We collect your name, business/farm name, CNIC/NTN, mobile number, email address, shipping address in Pakistan, and payment information when you register, purchase poultry medicines, or contact us for veterinary support.
Poultry Farm and Health Data
For proper medicine recommendation and regulatory compliance, we may collect information about your poultry operation including flock size, bird age, farm location in Pakistan, veterinary prescription details, previous medication history, and production type (broiler, layer, or breeder).
Transaction and Usage Records
We maintain records of your purchases, veterinary consultations, product usage patterns, and website interactions in compliance with Drug Regulatory Authority of Pakistan (DRAP) requirements and the Electronic Transactions Ordinance 2002.
Cookies and Device Information
Our website uses cookies to enhance your browsing experience. We collect IP address, browser type, device information, and pages visited. You can manage cookie preferences through your browser settings.
How We Use Your Information
Medicine Supply and Veterinary Support
We use your information to process orders, ensure proper delivery of certified poultry medicines across Pakistan, provide technical guidance on medicine usage, verify veterinary prescriptions where required, and maintain records as mandated by DRAP regulations.
Regulatory Compliance
Your data helps us comply with Drug Regulatory Authority of Pakistan (DRAP), provincial livestock departments, Pakistan Veterinary Medical Council regulations, and maintain proper pharmaceutical distribution records under federal and Punjab provincial laws.
Customer Communication
With your consent, we send updates about new poultry medicines, vaccination schedules, disease outbreak alerts in Pakistan, seasonal health recommendations, and special offers. You can opt-out anytime via WhatsApp or email.
Service Improvement and Safety
We analyze usage patterns to improve our product range, develop better veterinary support services, ensure medicine safety, and provide region-specific poultry health solutions for Pakistani farmers.
Data Security and Storage
Security Measures
We protect your information using industry-standard encryption, secure servers located in Pakistan, restricted access controls, and regular security audits. Our practices comply with the Prevention of Electronic Crimes Act (PECA) 2016 and Electronic Transactions Ordinance 2002.
Data Retention Policy
We retain your personal and transaction data for a minimum of 5 years as required by DRAP pharmaceutical distribution regulations. Veterinary prescription records are maintained as per Pakistan Veterinary Medical Council guidelines. You can request data deletion after the mandatory retention period.
Third-Party Sharing
We only share your information with: (1) licensed veterinarians for prescription verification, (2) authorized courier services for delivery within Pakistan, (3) payment processors registered in Pakistan, (4) DRAP or provincial livestock authorities when legally required. We never sell your personal data to third parties.
Cross-Border Data Transfer
Your data is primarily stored and processed within Pakistan. Any international data transfers (e.g., for payment processing) are conducted with appropriate safeguards and only with service providers who meet Pakistani data protection standards.
Your Rights Under Pakistan Law
Access and Correction Rights
Under Pakistan's data protection framework, you have the right to access your personal information, request corrections to inaccurate data, obtain copies of your transaction history and veterinary records, and understand how your data is being used.
Data Deletion and Objection
You can request deletion of your personal data after mandatory retention periods expire, object to processing for marketing purposes, withdraw consent for non-essential communications, and request restriction of certain data processing activities.
Privacy Complaints
If you have concerns about how your data is handled, you can contact our Data Protection Officer. You also have the right to file complaints with the Pakistan Telecommunication Authority (PTA) or seek remedies under PECA 2016 through Pakistani courts.
Opt-Out and Communication Preferences
You can opt-out of promotional WhatsApp messages, unsubscribe from marketing emails, disable website cookies (except essential ones), and manage your communication preferences through your account settings or by contacting us directly.
Questions About Privacy?
Have questions about how we protect your farm data or veterinary records? Our team is here to help explain our privacy practices.